How to Deal with Arrogant Leader at Work?

The more deluded people are about their own skills and talents, the easier it is for them to fool others into thinking they are more capable than they are actually. Here’s how to avoid the fallout.

BY AMY EDMONDSON AND TOMAS CHAMORRO-PREMUZIC

Most of us have worked with (and at times for) people who are not as good as they think they are—the very definition of arrogant. There’s no shortage of arrogant bosses in the world. This reality can be explained by three major research findings:

1) Humans have a general tendency to overestimate their talents and bosses are (still) predominantly human (although we hear that AI bosses are imminent). Sometimes called the Lake Woebegone effect, most people overestimate their own skills across a variety of domains.

2) As observers, we are prone to mistaking confidence for competence, which explains why people who appear assertive, overconfident, and even arrogant, can be mistaken for especially talented individuals, and thus selected for leadership roles (in both public and private sector organizations).

3) The more deluded people are about their own skills and talents, the easier it is for them to fool others into thinking they are more capable than they are actually.

These findings explain why arrogant bosses are far more common than realistic, humble bosses. Yet, management books and articles keep celebrating the idea of humble leaders.

Is this wishful thinking?

No. Our desire to work for people who are not unjustifiably pleased with themselves, and not unaware of their limitations, is rational. When arrogant people are in charge, they tend to disengage, alienate, and diminish others. Their teams experience a lack of psychological safety, their performance suffers, and their organizations (or nations) pay a high price. Considerable research demonstrates that humility is rational and constructive.

Yet, we have all seen it over and over again: A charismatic, entertaining, and sometimes even pathologically narcissistic, person gets elevated to a leadership role, only to be revealed as arrogant, deluded, and entitled—to everyone else’s detriment. All too many politicians embody this harmful pattern, but it’s also prevalent in the private sector.

Research suggests further that arrogance increases the propensity to engage in corrupt and antisocial behavior. What do Harvey Weinstein, Bernie Madoff, and Jeffrey Epstein have in common? Delusions of grandeur inhibited their self-control, restraint, and empathy while perpetuating their own illusions of immunity to consequences, further fueling their parasitic behavior. It’s as if we humans are hard-wired to fall into traps of our own making.

There is a crucial difference between arrogance and confidence. You can be confident in your abilities and, if your confidence is realistic (i.e., aligned with your actual abilities), we do not label it “arrogance.” By the same token, when talent, skill, or expertise are lacking, but confidence is not, that imbalance defines arrogance. In short, people who are talented, bring deep expertise, or training and practice, or thoughtful deliberation about the challenges that lie ahead, can be seen as humble. In contrast, when people are less talented than they think, they can be seen as arrogant, overconfident, or deluded. The humble are more likely to be effective in confronting, and helping others confront, real challenges, compared to those who lack these qualities.

If you happen to work for an arrogant leader, how should you deal with them (although statistically speaking arrogance is more commonly manifested in cisgender males) to minimize the harm to you and others? Here are five suggestions:

1) Avoid challenging their egos. They will be defensive and may retaliate. This doesn’t mean you should suck up to them, or go out of your way to inflate their egos: just try to be neutral or indifferent to displays of hubris.

2) Focus on how you can help them. When trying to influence/persuade them, focus on the benefits your arguments offer to them (“If we do this, you will outperform other managers . . .”) rather than trying to make a logical or ethical case (“This will work better,” or “This is the right thing to do.”)

3) Try to avoid being fooled by them. Don’t mistake their charisma for substance, or their confidence for competence. Be skeptical, so that you don’t assume they are as good as they say. This will save you a lot of pain and suffering. Instead, stay clear-eyed and clear-headed, doing what you can to move the work forward within the scope of the role you occupy.

4) If you’re comfortable, be a source of constructive feedback. You can help arrogant bosses understand they are wrong, and help them correct their views/decisions, although this does not come without risks. For example, you can make your boss aware of the potential risks or negative consequences of a proposed action–consequences such as his/her own boss may be unhappy, clients may walk away, or any other potential loss to your boss’s reputation or career prospects. This turns you into an ally, assuming the role of a messenger, rather than delivering your own view.

5) Go work for someone else. Just know that genuinely humble bosses are not that easy to find.

There’s a final problem that must be noted. Arrogance is self-sealing. Once promoted (or elected) to a position of leadership, leaders (through no real fault of their own) are less and less exposed to disconfirming data. As Stanford’s Bob Sutton puts it, bosses live in a fool’s paradise. Bad news doesn’t travel up the hierarchy, people don’t disagree with the boss, and the situation thus looks rosy from where they sit. Usually, this illusion will be punctured by a crisis, a failure, or a scandal that seems sudden, but in fact, is not. The warning signs were everywhere.

Communications Team
The communications team at ManpowerGroup publishes incisive blogs, articles, and white papers that are deeply rooted in the developments of the world of work. If there is a topic you would want us to address, please contact us at [email protected].
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